FAQ

After you contact us, we will schedule a time for a brief call. During the initial consultation, you can expect us to talk about our services, fees, and ask you more about what you are looking for. We also will use this time to answer any questions you might have about our practice, experience, and about counseling. From there, if you feel like we are a good match for what you are looking for, we will schedule an initial counseling session.

If you try to reach us by phone and you get our voicemail, please leave us a message with your name, phone number and/or best way to contact you! We will be sure to call you back within 2 business days.

Natalia is credentialed with Aetna TX and MA. Lisa is credentialed with Aetna TX.

At this time, we are in the process of getting credentialed with other insurance panels. We charge $160 per session after the initial counseling visit. If you are facing financial barriers that make it difficult to pay our full fee, please don't hesitate to ask us about our sliding scale/reduced fee options during the initial consultation call. 

At Sin Miedo, we definitely understand the pressure you might feel to know where you want to start in counseling or to have a clear picture of what you want to work on before you schedule a meeting with a counselor. But, when life comes at us and we are feeling stressed out, it can be hard to know what we need in the moment! 

If you don't know where to start and all you know is that you need more support - that's okay. We are here to help. 

In our consultation call just let us know that you're not sure where to start and we can help to guide you. We'll ask some questions about what's been happening in your life, what prompted you to reach out, and we'll go from there. 

We are very experienced in working with people who have never had counseling before, so we have lots of tools in our pocket to make the process of starting counseling feel easier by being authentic, warm, and offering some helpful suggestions for next steps. We also recognize that we are not the best fit for everyone so we can help connect you with other resources that might be more helpful if it's needed.

At this time, our practice is fully virtual to ensure that our services are accessible to those in and outside of Austin, TX and to those who may face transportation, financial, or other barriers to getting to a therapy session in-person. 

Lisa will begin to offer in-person appointments in Austin, TX beginning January 2025.

Yes! We are able to offer virtual sessions on weeknights and in-person sessions on weekends. Please ask us about our availability.